Returns & Refunds Policy

Effective Date: May 2026

At Velvet Oak Perfume, customer satisfaction is important to us. Please read our Returns & Refunds Policy carefully before placing an order.

Return Eligibility

You may request a return within 3 days of receiving your order if the perfume product arrives broken, leaked, or damaged. The 3-day period begins from the date the product is delivered to you or your designated recipient (excluding the shipping carrier).

How to Initiate a Return

To request a return, please email us at velvetoakperfume@gmail.com with:

• Your order details

• A clear explanation of the issue

• An unboxing video clearly showing the damage or issue with the product

Return Requirements

To qualify for a return, the following conditions must be met:

• Product purchased within the last 30 days

• Product remains unused

• Original packaging is intact

• Valid unboxing video is provided as proof of damage

We reserve the right to reject return requests that do not meet these conditions.

Return Shipping

Customers are responsible for return shipping charges and any associated transit risks.

Please send returns via an insured and trackable shipping service to:

Velvet Oak Perfume
B-803 Shaurya Residency,
Chirkhe Colony, Near Moze Petrol Pump,
Lohegaon, Pune – 411047, Maharashtra, India

Velvet Oak Perfume is not responsible for returns lost or damaged during transit.

Refunds

Once we receive and inspect the returned product, refunds will be processed to the original payment method used during purchase.

• No hidden charges or processing deductions apply

• Refund processing timelines may vary depending on your payment provider or bank

Need Help?

For any questions related to returns, refunds, or damaged products, feel free to contact us at:

velvetoakperfume@gmail.com